Apprentice ICT Support Assistant - Group Head Office (Bristol)

Kellaway Building Supplies aims to be the Merchant of Choice for Employees, we do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication. Kellaway Building Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary £21,000 initially, rising to £25,500 after 12 months, plus bonus and benefits

Pay & benefits:

• Job security
• L3 IT Support Apprenticeship
• Full in-house training and coaching
• Extensive opportunities for career development
• Monthly performance bonus
• 33 days holiday (including bank holidays) with additional buy and sell scheme
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Access to a wellness and perks portal with lots of deals and savings
• Employee Assistance Programme including:
• o Unlimited Mental Health Support
  o Bereavement Counselling
  o Physiotherapy consultations
  o Medical Second Opinion
  o Financial and Legal Support
  o Wellbeing Content and Assessments
  o 1-2-1 Lifestyle Coaching sessions
  o Savings and Discounts

Hours:

• Basic 40 hours Monday to Friday from 8:30am to 5:00pm
• Annual stocktake weekend

Main purpose of job:

• To provide an excellent level of ICT support to our network of branches and users
• Support and maintain company infrastructure to ensure high availability of all services during business operating hours

Main requirements of job:

• Full UK driving licence and access to own vehicle for business travel (mileage reimbursed)
• Good communications skills both verbal and written
• Confident telephone manner
• Ability to obtain accurate and relevant information via the telephone
• Able to exercise tact, patience and understanding as well as manage expectations
• Organised and structured approach to tasks
• Excellent time management skills

Main tasks of the job:

• Provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email or face to face
• Allocate tickets on the helpdesk system, and where necessary escalate them for 2nd or 3rd line support, or relevant external resource
• Assist with the maintenance of the ICT hardware database, ensure all devices are registered and checking into device management portal
• Assist with procurement of hardware where required and assist with the installation and configuration of new hardware as required for new users or network / systems upgrades
• Play an active role in the development of the service delivered by the team

If you're interested, please email your CV at jobs@kellway.co.uk and answer following questions:

• What do you think the key ingredients are to providing excellent customer service?
• Briefly describe a situation in which you were a member of team. What did you do to positively contribute to the team?
• Describe a situation where you demonstrated good communication skills. What did you do and what were the effects of this?