Sales Counter Assistant – Lockleaze

Kellaway Building Supplies aims to be the Merchant of Choice for Employees, we do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication. Kellaway Building Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Salary £23,795.20 plus overtime, bonus and benefits

Pay & benefits:

• Job security
• Extensive opportunities for career development
• Annual performance bonus
• A very generous holiday package with additional buy and sell scheme
• Private Medical Insurance
• Critical Illness Cover
• Contractual sick pay scheme
• Group pension scheme
• Free life insurance scheme
• Cycle to work scheme
• Employee Assistance Programme including:
• Unlimited 24/7 Remote GP appointments
• Unlimited Mental Health Support
• Bereavement Counselling
• Physiotherapy consultations
• Medical Second Opinion
• Financial and Legal Support
• Wellbeing Content and Assessments
• 1-2-1 Lifestyle Coaching sessions
• Savings and Discounts

Hours:

• Basic 40 hours Monday to Friday between 7:30am and 5:00pm
• Saturdays on a rota basis 8.00am – 12.00noon
• Stocktake weekend

Main purpose and tasks of job:

• Selling to customers over the internal sales desk & sales counter
• Taking and processing customers’ telephoned orders
• Dealing with directs and delivered sales
• Dealing promptly and efficiently with customer requirement and queries
• Building business relationships with key customers
• Advising customers trade and retail with project solutions
• Maximising sales and margin
• Monitoring and ordering stock within the company’s timescale criteria, ensuring good rotation of stock
• Carrying out stock checks in accordance to depot procedures

Main requirements of job:

• Customer service skills essential
• Sales and negotiation skills essential
• Knowledge of building, plumbing and heating products desirable
• Communication skills
• Literacy / Numeracy skills
• Ability to work on own initiative and as part of a team

If you're interested, please email your CV at jobs@kellway.co.uk and answer following questions:

• What do you think the key ingredients are to providing excellent customer service?
• Briefly describe a situation in which you were a member of team. What did you do to positively contribute to the team?
• Describe a situation where you demonstrated good communication skills. What did you do and what were the effects of this?